Overview

A small, trusted auto repair shop in River Falls, Wisconsin was struggling with unreliable internet and outdated technology that slowed down operations. With about ten employees relying on fast connectivity for scheduling, customer communication, and vendor coordination, downtime was cutting into productivity and customer service.

The Challenge

The shop’s existing AT&T DSL internet connection was slow and frequently unreliable. Their computers were aging, their software was outdated, and their previous IT provider often failed to coordinate with vendors when issues arose.

To make matters worse, the business could only reach their old IT provider after hours, leaving employees stuck during the workday when problems occurred. They needed a responsive partner who could deliver fast, local support during business hours, and get their technology back on track.

The Aileron IT Solution

Aileron IT partnered with the auto shop to overhaul their infrastructure and support approach with minimal disruption.
Here’s what we implemented:

• Upgraded Internet Service: Replaced AT&T DSL with Baldwin Lightstream fiber, providing faster, more stable connectivity.
• Responsive Support: Created a dedicated helpdesk channel with guaranteed same-day response times for quick resolutions.
• Modern Equipment: Replaced outdated workstations and established a proactive maintenance plan to prevent issues before they caused downtime.

With these improvements, the shop’s systems became faster, more reliable, and easier to manage, giving employees time back to focus on their customers.

The Results

The difference was immediate and noticeable:

• Zero unplanned outages since the upgrade.
• Faster performance across all workstations and systems.
• No more slow internet or connectivity issues, even during peak business hours.
• Staff confidence that support is friendly, local, and always available when needed.

Key Takeaway

This story shows how Aileron IT helps small businesses like auto shops modernize and secure their technology with minimal disruption — delivering stable systems, fast internet, and the human support they deserve.

Ready to stop fighting slow internet and unreliable tech?
👉 Let’s talk about how Aileron IT can keep your business connected, supported, and stress-free.
Schedule a consultation with Aileron IT