Overview

A respected funeral home organization with locations in Hudson, Baldwin, River Falls, Ellsworth, and Prescott, Wisconsin needed dependable IT support across multiple sites. With around 20 employees and staff frequently moving between locations, technology inconsistencies and unreliable support were creating confusion and risk.

The Challenge

Each location had different hardware setups, configurations, and backup practices. Leadership wasn’t confident that backups were complete or recoverable, and the firm’s small IT provider couldn’t respond to issues quickly, sometimes taking too long to resolve time-sensitive needs.

The client decided to look for a new IT partner who could provide consistent standards, dependable backups, and responsive support across all their facilities.

The Aileron IT Solution

Aileron IT took a structured, proactive approach to modernize and stabilize their technology environment:

• Conducted a full audit of endpoint setups across all locations, then collaborated with leadership to design and implement a standardized configuration.
• Implemented a hybrid onsite and cloud backup solution that met their preferred recovery time (RTO) and recovery point (RPO) objectives.
• Established guaranteed response times through a dedicated support channel — and consistently exceeded expectations.

The result was a unified, secure, and easy-to-manage IT environment that supported both daily operations and the sensitive nature of the services they provide.

The Results

The improvements were immediate and measurable:

• Consistent endpoint setups created a smooth, uniform working experience for roaming staff.
• Verified backups provided peace of mind with regular reports and screenshots confirming successful protection.
• Friendly local tech support ensured staff could count on timely help, no matter which location they worked from.

Key Takeaway

Aileron IT helps multi-location service businesses like funeral homes stay focused on what matters most: people, by ensuring their technology is consistent, secure, and supported by a responsive local team.

Is your business ready for IT that’s reliable, responsive, and built around your needs?
👉 Let’s build a technology foundation you can trust, from secure backups to consistent setups across every location.
Schedule a consultation with Aileron IT