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Stabilizing and Securing IT for a Growing Accounting Firm in River Falls, WI

Overview

A small accounting firm in River Falls, Wisconsin was facing serious technology challenges that slowed down operations and frustrated staff. Frequent internet outages, outdated equipment, and delayed support from their previous IT provider were impacting productivity and client service.

The Challenge

The firm’s outdated hardware and aging software caused regular delays in daily work. Their internet connection was unreliable and expensive, and their existing IT provider often took a full day or more to respond to service requests. For a firm handling sensitive financial data, downtime and slow support weren’t just inconvenient: they posed real risks.

Recognizing that technology should support the business, not slow it down, the firm decided it was time for a more responsive and proactive IT partner.

The Aileron IT Solution

Aileron IT began by assessing the firm’s existing network infrastructure and identifying areas where reliability and speed could be improved. From there, we implemented a comprehensive modernization plan:

  • Facilitated a switch from AT&T DSL to Baldwin Lightstream, providing faster and more stable connectivity.
  • Upgraded the server, replaced the old network switch, and refreshed key workstations, introducing a replacement cycle that aligns with business risk and budget planning.
  • Deployed a redundant backup solution utilizing both onsite and secure cloud storage.
  • Established a dedicated support channel with defined service level objectives for timely response and resolution.

The upgrades ensured the firm could maintain secure, efficient operations during its busiest periods—without interruptions or uncertainty.

The Results

Since partnering with Aileron IT, the accounting firm has seen measurable improvements:

  • A more stable and dependable network with reliable internet uptime.
  • Faster performance across systems and workstations.
  • Happier employees with fewer IT frustrations.
  • Leadership confidence that issues are handled quickly and client data remains protected.

Key Takeaway

This project demonstrates how Aileron IT helps professional service firms modernize and secure their technology while keeping day-to-day operations running smoothly. With proactive support and sensible upgrades, technology becomes a trusted asset rather than a recurring pain point.

Is your business ready for IT that actually supports your people?
👉 Let’s build a technology foundation that keeps your operations secure, stable, and stress-free.
Schedule a consultation with Aileron IT.

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